FAQS
Your Questions. Professional Answers.
Ive ordered items. What next?
Great news! Once you have placed your order you will receive a notification via email. I aim to dispatch your order within 5 days. For more information on shipping, please click below
How to track my parcel?
When making a purchase, it's important to select the tracking to ensure your package arrives safely. Please note that standard shipping does not come with a tracking option, and I cannot liability for any lost items. While most packages arrive without issue, there is always a risk of loss when crossing borders.
I think my order is missing.
Oh No, postal policy states you have to wait 28 days before declaring an item missing. But I don't like the policies UK orders - if its been 3 days since dispatch email please contact me International order - If its been more than 14 days since dispatch email please contact me
What information do you need for a commission?
For a commission to work reference photos are ideal and descriptions you have in mind, and I'll use my creative mind to come up with some ideas for you. Once we have everything we need, we'll discuss order further via email. Let's get started on this exciting project together!
How long will a commission take?
I know you are desperate to have your personal artwork as soon as possible, but these things take time. Every piece of artwork I create is special and yours is too! If you would like to contact me regarding your piece I can now discuss ongoing orders via email and WhatsApp
What is the difference between Limited Giclee Print & Open edition Print?
Giclee prints, are higher priced because they are of high quality using of specialized high resolution inkjet printers and papers to get them as close to the original artwork as possible only available in limited numbers to make them as unique to you as the collector.
The closed edition affordable prints are still of quality but are not limited in their numbers.
I've sent an email and haven't heard back?
"LadybugArt is growing rapidly and I am grateful for the high demand of enquiries. If you have sent an email, please be patient as we are working hard to respond to everyone. Thank you for your trust in my artistry and for your understanding."
Why sign up to a newsletter?
By signing up to the newsletter, you'll be the first to know when we launch exclusive artworks on our website. You'll also receive personal insights and information that I don't share on social media, as well as exclusive discounts. Don't miss out on these benefits - sign up today!
Where do I find out about the artist?
Explore the personal section of LadybugArt to discover the creative mind behind it all, Jess. Jess is a skilled and enthusiastic artist who creates one-of-kind and exquisite artworks in her Hampshire studio. Her pieces are inspired by the emotions experiences of animal and human companionship, and she endeavors to capture the true essence of her subjects in every work she produces.